At Alex Hospitality Services, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, visit our websites, or interact with us.

This policy applies to our units and platforms including:

• JawaiTrails.com

• Alexotel.com

• Travhyper.com

• Jawaijewels.com

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name

• Email Address

• Phone Number

• Address

• Government ID details (if required for hotel check-in)

• Payment details (processed securely via third-party gateways)

Non-Personal Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process hotel bookings and holiday packages

• Confirm reservations and send travel details

• Provide customer support

• Improve our services and website experience

• Send promotional offers (only if you opt-in)

• Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

• Hotels, resorts, and travel partners for booking confirmation

• Payment gateway providers for secure transactions

• Government authorities if required by law

• Marketing platforms (only for opted-in communications)

All third parties are obligated to maintain the confidentiality of your data.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, or disclosure.

However, while we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Cookies Policy

Our websites may use cookies to:

• Enhance user experience

• Analyze website traffic

• Remember user preferences

You may disable cookies through your browser settings, but some features of the website may not function properly.

6. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data (subject to legal obligations)

• Opt-out of marketing communications
  
  

To exercise your rights, please contact us using the details below.

7. Third-Party Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

8. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal data from children.

9. Changes to This Policy

Alex Hospitality Services reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Alex Hospitality Services
Email:  chetan@alexhospitality.com
Phone:  +91-9375332211
Address: E210, Sumel 11, Nr. Namaste Circle, Shahibagh, Ahmedabad